Shipping policy

At Auriva, we want your order to reach you quickly and reliably. This policy explains our shipping times, rates, and what to do if an issue arises.

Processing Time

Orders are processed within 1 business day (excluding weekends and holidays). Once your order ships, you will receive a confirmation email with tracking details. Orders placed on weekends or holidays are processed on the next business day.

Shipping Times and Rates

Standard Shipping (Domestic): 3–9 business days International Shipping: 10–20 business days (varies by destination)

Shipping rates, if applicable, are calculated and displayed at checkout before you complete your purchase. Delivery times are estimates and begin once your order has shipped, not from the time the order is placed.

Tracking Your Order

Once your order ships, a tracking number will be emailed to you so you can monitor your delivery status. Please allow up to 48 hours for tracking information to update after you receive it.

International Orders, Customs, and Duties

International delivery times vary by location and may be affected by customs processing. Any customs duties, taxes, or import fees charged by your country are the responsibility of the customer and are not included in your order total or shipping charges.

Delays and Lost Packages

While we strive to deliver every order on time, delays can occur due to customs, weather, peak seasons, or carrier issues. If your order is delayed or appears to be lost, please contact us at info@aurivamain.com and we will assist with filing a claim with the shipping provider.

Please note that Auriva is not responsible for packages marked as delivered by the carrier. For lost or missing orders, see our Return & Refund Policy for the steps to follow.

Incorrect Address

Customers are responsible for entering a correct and complete shipping address at checkout. If you notice an error, please contact us within 24 hours of placing your order so we can attempt to update it before shipment. We are not responsible for orders shipped to an incorrect address provided by the customer, and reshipment may require an additional charge.

Contact Us

For any questions or concerns about shipping, please contact us:

Auriva 📧 Email: info@aurivamain.com 🕒 Hours: 9:00 AM – 5:00 PM EST, Monday – Saturday