Refund policy

Last updated: August 5, 2026

At FeedingPaws, we want you to love every piece. If you're not completely satisfied with your purchase, we accept returns within 30 days of delivery, subject to the conditions below.

This policy applies to all purchases made through feedingpaws.com. By placing an order, you agree to the terms of this policy.

1. Return Eligibility

To be eligible for a return, your item must be:

  • Returned within 30 days of the delivery date (as shown by carrier tracking)
  • Unused, unworn, and in the same condition you received it
  • Free of scratches, resizing, alterations, or signs of wear
  • In its original packaging, with any tags, pouches, or gift boxes included
  • Accompanied by your order number or proof of purchase

We reserve the right to refuse a return or issue a partial refund if an item shows signs of use, damage caused after delivery, or missing packaging components.

Non-Returnable Items

The following items are final sale and cannot be returned or exchanged unless they arrive damaged or defective:

  • Earrings (for hygiene reasons)
  • Personalized or custom-engraved items
  • Gift cards
  • Items marked "Final Sale" or purchased at clearance discounts of 50% or more
  • Free promotional items or gifts with purchase

2. How to Start a Return

  1. Contact us first. Email info@feedingpaws.com with your order number, the item(s) you wish to return, and the reason for your return.
  2. Wait for authorization. We will reply within 1–2 business days with return instructions and the correct return shipping address. Do not ship items to the business address listed on our website unless instructed to do so.
  3. Pack the item securely in its original packaging.
  4. Ship using a trackable method. Keep your tracking receipt until your refund is processed. We are not responsible for return shipments that are lost or damaged in transit without tracking.

Items returned without prior authorization may be refused or may experience significant refund delays.

3. Return Shipping Costs

Damaged, defective, or incorrect items: We cover return shipping. Contact us within 7 days of delivery with clear photos of the issue and your order number. We'll make it right with a free replacement or a full refund — in many cases without requiring you to ship the item back.

All other returns (change of mind, wrong size, no longer wanted, etc.): You are responsible for return shipping costs. Original shipping fees, if any, are non-refundable. Return shipping costs are not reimbursed.

Refused or undeliverable packages: If a package is refused at delivery or returned to us as undeliverable due to an incorrect address provided at checkout, we will refund the item price minus the original shipping cost and any carrier return fees once the package reaches us.

4. Refunds

Once we receive and inspect your return (typically within 3–5 business days of arrival), we will notify you by email of the approval or rejection of your refund.

If approved:

  • Your refund will be issued to your original payment method within 10 business days.
  • Your bank or card issuer may take additional time to post the refund — typically 3–10 business days depending on the provider.
  • We cannot issue refunds to a different card or payment method than the one used at checkout.

If more than 15 business days have passed since your refund was approved and you still don't see it, contact us at info@feedingpaws.com.

Partial Refunds

Partial refunds may be granted (at our discretion) in situations such as:

  • Items returned with signs of use or wear
  • Items missing original packaging, tags, or components
  • Items returned after the 30-day window (up to 45 days, when accepted as a courtesy)

5. Exchanges

The fastest way to exchange an item is to return the original for a refund and place a new order for the item you want. This ensures your preferred item doesn't sell out while your return is in transit.

If you received a damaged or defective item, contact us with photos and we'll send a replacement at no cost to you.

6. Late or Missing Refunds

If you haven't received your refund yet:

  1. Check your bank account again.
  2. Contact your credit card company — refunds can take several business days to post.
  3. Contact your bank — there is often processing time before a refund appears.

If you've done all of this and still haven't received your refund, contact us at info@feedingpaws.com with your order number and refund confirmation email.

7. Order Cancellations & Changes

Orders are processed within 1–3 business days. If you need to cancel or modify your order (change address, size, or item), contact us as soon as possible at info@feedingpaws.com with "CANCEL" or "CHANGE" and your order number in the subject line.

  • If your order has not yet shipped, we will cancel or modify it and confirm by email.
  • Once an order has shipped, it cannot be canceled or changed — but you may return it under this policy after delivery.

8. Damaged, Defective, or Incorrect Orders

Please inspect your order upon delivery. If your item arrives damaged, defective, or if you received the wrong item, contact us within 7 days of delivery with:

  • Your order number
  • A description of the issue
  • Clear photos of the item and, if damaged in transit, the packaging

We will resolve the issue with a free replacement or a full refund at your choice. Claims made after 7 days may still be honored at our discretion, but timely reports help us file carrier claims.

9. Chargebacks

If you have an issue with your order, please contact us before filing a chargeback with your bank — we resolve nearly all issues quickly and directly. Chargebacks filed while a return or refund is already in progress may delay your resolution.

10. Policy Changes

We may update this policy from time to time. The version in effect at the time of your purchase applies to your order. The "Last updated" date at the top reflects the most recent revision.

Contact Us

Questions about our Return & Refund Policy? Reach us at:

FeedingPaws — operated by VALPO MEDIA LLC 311 Golf Rd, Ste 1000 West Palm Beach, FL 33407, USA Email: info@feedingpaws.com Website: feedingpaws.com Support Hours: 9:00 AM – 5:00 PM EST, Monday – Saturday