Privacy policy

Auriva ("we," "us," or "our") operates the website aurivamain.com (the "Site"). This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our Site or make a purchase. By using our Site, you agree to the practices described below.

Information We Collect

Information you provide directly:

  • Contact details such as your name, email address, shipping address, and phone number
  • Order information, including items purchased and order history
  • Payment information (processed securely by our payment providers — we do not store full card numbers)
  • Any information you include when you contact customer support

Information collected automatically:

  • Device and browser information, IP address, and operating system
  • Pages viewed, links clicked, and time spent on the Site
  • Cookies and similar tracking technologies (see "Cookies" below)

How We Use Your Information

We use your information to:

  • Process, fulfill, and ship your orders
  • Communicate with you about your order, including confirmations and updates
  • Respond to your customer service requests
  • Send marketing or promotional emails (only where you have opted in; you may unsubscribe at any time)
  • Detect and prevent fraud and protect the security of our Site
  • Improve our products, services, and customer experience
  • Comply with our legal and regulatory obligations

How We Share Your Information

We do not sell your personal information. We share information only with parties that help us operate our business, including:

  • Payment processors to handle transactions securely
  • Shipping and fulfillment partners to deliver your orders
  • Service providers such as our e-commerce platform, email, and analytics tools
  • Legal authorities when required by law, or to protect our rights, safety, or property

These third parties may only use your information to perform services on our behalf.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate the Site, remember your preferences, and analyze traffic. You can control or disable cookies through your browser settings, though some features of the Site may not function properly without them.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including meeting legal, accounting, tax, or reporting requirements. When information is no longer needed, we securely delete or anonymize it.

Your Rights

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information
  • Opt out of marketing communications
  • Opt out of the "sale" or "sharing" of personal information (as defined under California law)

To exercise any of these rights, email us at info@aurivamain.com. We will respond within the timeframe required by applicable law. We will not discriminate against you for exercising these rights.

California residents (CCPA/CPRA): You have the right to know what personal information we collect, to request its deletion, to correct it, and to opt out of its sale or sharing. We do not sell personal information.

EU/UK residents (GDPR): Our legal bases for processing include performing our contract with you (to fulfill orders), your consent (for marketing), and our legitimate interests (to operate and improve our business). You also have the right to lodge a complaint with your local data protection authority.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our Site is not directed to children under the age of 13 (or the minimum age in your jurisdiction), and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

Third-Party Links

Our Site may contain links to other websites that we do not operate. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. Your continued use of the Site after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Auriva Email: info@aurivamain.com Hours: 9:00 AM – 5:00 PM EST, Monday – Saturday